Tech support scams are an industry-wide issue where scammers attempt to trick you into paying for unnecessary technical support services. It matches the product: Select an operating system and version to see available software for this product. This page requires Javascript. How does HP install software and gather data? Not sure which drivers to choose?

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Unable to determine warranty status. You can follow the question or vote as helpful, but you cannot reply to this thread. Thanks for marking this as the answer. Would you like to view the product details page for the new product?

Working HP Qa PSC xi All-in-one Printer Scanner Copier | eBay

Please verify your product is powered on and connected, then try again in a few minutes. This product was designated to be returned to HP. Europe, Middle East, Africa. Then a balloon pops up saying that the device software was not successfully installed and says that the driver was not found. Thanks for your feedback, it helps us improve the site.

SharronClarke Created on August 4, This thread is locked. Select your operating system and versionChange Detected operating system: In reply to Diana D’s post on April 13, Is my Windows version bit or bit? Please use the product number and serial numbers of the new product to validate warranty status. This page requires Javascript. Sorry this didn’t help.


HP PSC xi All-in-One Printer – Driver Downloads | HP® Customer Support

My computer is also reading the printer as a psc series, I have no idea if this makes any difference or not.

Technical data is gathered for the products supported by this tool and is used to identify products, provide relevant solutions and automatically update this tool, to improve our products, solutions, services, and your experience as our customer. This product has been exchanged for a new or refurbished product. How satisfied are you with this response? Hi I have already tried everything in your step one – and even the section on HP where it says what to do if the Windows 7 driver failed to install.

The guide is straightforward and completely illustrated. Select from the products you own. This thread is locked.

This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions. I’m having exactly the same problems, and these things suggestions didn’t help either. You can help protect yourself from scammers by verifying that the contact is a Microsoft Agent or Microsoft Employee and that the phone number is an official Microsoft global customer service number.


Javascript is disabled in this browser. How does HP install software and gather data? If you follow the instruction in the HP PSC series all-in-one – English Reference Guide available via the link below, you should not have any problems. Is there somewhere that I can just download the correct driver from? Let HP identify any out-of-date or missing drivers and software How does HP use product data collected with this service?

HP Customer Support – Software and Driver Downloads

This product was sold by a reseller. HP is compiling your results. I really really need this for my school work and will not buy a new printer because of this.